Appointments

If you need to see a doctor urgently, the staff will make every effort to accommodate you in the same day, this may not be with your usual doctor or your call may be put through to the doctor.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 02476 382239, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our Online Triage Service, 24 hours a day, all requests will be reviewed on the next working day.
• phone us on 02476 382239, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

During surgery hours, if you require telephone advice from a doctor or nurse, please telephone the surgery on 024 7638 2239. Staff at the practice will take a message and the doctor or nurse will call you back during the course of the day.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using your online services account
• phone us on 02476 382239, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

The practice engages with Warwick University to enable medical students to come into General Practice and have a sight of what becoming a GP will involve. This should ensure the recruitment of GP’s into the NHS in the long term.

There may be times when medical students will be in the practice and you may be asked if you would be willing to see them for a consultation. This consultation would be in conjunction with one of the regular GP’s in the practice. You do not have to participate in this, it will not affect the service that you have from the practice.