Appointments

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Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our online request form Online Triage Service
  • visit the surgery and speak with a receptionist, Monday to Friday: 8.00am - 6.30pm, they will assist by completing the form on your behalf

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

 

To request a routine appointment in the next 7 days:

  • use our Online Triage Service, Monday to Friday: 8.00am - 6.30pm.
  • visit the surgery and speak with a receptionist, Monday to Friday: 8.00am - 6.30 pm, they will assist by completing the online form on your behalf
  • use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

Telephone Advice

During surgery hours, if you require telephone advice from a doctor, nurse or other health care professional. Please complete the online Questions and Admin form Your GP practice - admin request menu Once submitted this will come through to the practice and dealt with accordingly. 

Please do not use this form for appointment requests.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

EXTENDED ACCESS

Enhanced Access providing patient access to appointments is being delivered directly by Nuneaton and Bedworth Primary Care Network on behalf of its 16 General Practices from April 2024; the service will offer improved access to appointments and other general practice services, virtually and face to face when your Practice is closed.

This service provides the following:

  • GP services will be providing appointments until 8pm on weekdays, and from 9am-5pm on Saturdays as a minimum.
  • Appointments will be both bookable in advance and available for same day (and able to be cancelled by the patient).
  • A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team.
  • There will be a choice of ways to access appointments depending on clinical need, such as telephone, online consultation, or face to face.

If a face-to-face appointment is needed, this will be at one of two GP practices in the local area. 

Red Roofs Surgery

31 Coton Road, Nuneaton, CV11 5TW

Bulkington Surgery

School Road, Bulkington, CV12 9JB

Practitioners will include General Medical Practitioners (GP), Nurses, Advanced Nurse Practitioners (ANP), Advanced Clinical Practitioners, and Health Care Assistant’s (HCA). As the service develops it is hoped to also include First Contact Practitioners, Pharmacists and Pharmacy technicians too.

Appointments will be available to book 14 days in advance and can be booked via Rapid Health, calling Extended Access on 024 75 107 053 during their open hours or by calling the surgery. 

The Enhanced Access service is to compliment your general practice delivery and will be run ‘initially’ virtually weekdays (Monday – Friday) between 18.30 and 20.00 and face to face on Saturdays from 09.00 – 17.00.

Page last reviewed: 15 April 2026
Page created: 27 June 2024