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Online Services

Viewing your online medical record:

You can now have access to view your summary care record through our online services.  This is in addition to the current online services that the practice offers for ordering repeat medication, booking, cancelling or altering your appointment online.  This new service means that you can now see a brief summary of your medical record which includes allergies.  If you would like to consider this new service or any other of our online services, please contact a member of our reception team. 

Statement of Intent for Online Services

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Have Your Say

Riversley Road Surgery is currently in the process of having a new computer system. Unfortunately the online services will not work from 1/7/2020. We will notify you when the service is available again. We thank you for your patience during this time.

IMPORTANT UPDATE - CORONAVIRUS (COVID-19)

CORONAVIRUS TRACK AND TRACE: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/

CORONAVIRUS NHS 111 ISOLATION NOTE: https://111.nhs.uk/isolation-note/

CERTIFICATE OF ABSENCE FOR WORK: Certificate of absence from work

CORONAVIRUS ADVICE FOR PATIENTS IN AT RISK GROUPS: GENERAL ADVICE & PATIENT AT RISK GROUPS

CORONAVIRUS GENERAL ADVICE FOR PARENTS: When should I worry - advice for parents of children 

Advice for parents when child is unwell or injured

POSSIBLE CORONAVIRUS STAY AT HOME GUIDE: www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

COVID 19 Privacy Notice Update

To look after our patients and staff for the unforeseen future we have changed the way in which our appointments are booked.  All appointments with the Doctors will be have telephone triage in the first instance, it will be at the discretion of Doctor if they invite you into the practice.  This is following guidance provided by NHS England and Public Health England.

We have suspended our appointment system (including online bookings) for all future bookings in order to ensure we are prepared.

If you already have an appointment booked in the near future you may receive a call from the practice to see if it can be dealt with over the phone.  If you feel that you need to be seen, you may be asked additional questions before an appointment is made for you.

If you do visit the surgery, please do not be alarmed if the Doctor that is seeing you is wearing a mask or taking extra precautions.

If you wish to avoid the surgery, please cancel you appointment by contacting the reception team by phone.  Alternatively you can use the online service (to cancel only) or texting cancellation option (if you have signed up to these services).

Please DO NOT attend the surgery if you suspect that you may have Coronavirus (COVID-19).  This is for the protection of the whole practice as well as vulnerable patients.  We do not have any way of testing for the virus in the surgery and anyone who attends the practice with this virus could lead to the surgery being closed.

If you are concerned about Coronavirus, please see the NHS 111 page: https://111.nhs.uk/covid-19

Please wash your hand thoroughly and regularly, when coughing or sneezing please ensure you cover your mouth, this could reduce the spread of this virus.

The situation around Coronavirus is changing daily.  This post was reviewed on 15th June 2020.

Welcome to Riversley Road Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

WE ARE MAKING IT EASIER FOR YOU TO FIND OUT HOW WE HANDLE YOUR INFORMATION

The data privacy law was introduced in the UK in 2018.  As a result of this law we have published a Privacy Notice on the 25th May 2018, this makes it easier for you to find out how we use and protect your information.  We will not be changing the way we use your personal information, but the new notice will provide you with additional details such as:  

- Your increased rights in relation to the information we hold about you

- How we keep your personal information secure

- The types of personal information that Riversley Road Surgery collects about you, how we collect it, and how we use  it

- The legal grounds for how we use your information

NATIONAL DATA OPT-OUT PROGRAMME

The National Data opt-out will sit alongside the new General Data Protection Regulations/Data Protection Bill 2017 and is not replaced or changed by it.

Previously you could indicate a preference to enable your clinical data not to be shared with other health care providers or external organisations, which we as a GP practice could add to your record.

From the 25th May 2018 we can no longer do this and you will need to register with the National opt-out programme if you wish to take this step (details below).

If you have currently requested that your data is not shared, then you will be written to by NHS Digital advising you of the changes, but the codes which we have previously applied should be carried over onto the new system.

FOR FURTHER INFORMATION: 

National Data Opt-out Programme web-pages and to join the mailing list:

https://digital.nhs.uk/services/national-data-opt-out

Understanding Patient Data – Wellcome Trust

https://understandingpatientdata.org.uk

National Data opt-out enquiries mailbox

enquiries@nhsdigital.nhs.uk

Friends and Family Test Results:

Our latest comments were that the patients would recommend this practice to their friends and family.  Some of the comments received were 'very helpful & respectful, 'I was dealt with, with kindness, compassion & professionalism' 'to everyone at the surgery, we would like to say a big thank-you for all you have done'  We would like to thank the patients who have taken the time to comment on our surgery, services and staff.

Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well being whatever your medical condition.

The doctors at the practice can speak English, Gujarati and understand Urdu, Punjabi and Hindi.

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription

PROTECTED LEARNING TIME

The surgery will be closed 12.30 – 6.30 pm on the following dates in 2020, this is for GP and Staff protected learning time:-

22nd July, 23rd September, 28th October & 18th November

(Site updated 26/06/2020)

Contact Details

Riversley Road Surgery

Contact Telephone

024 7638 2239
111
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