Prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using your online services account

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

If you cannot use the NHS App you can use Voice Connect our new telephone prescription ordering service.

You can also:

• fill out a repeat prescriptions request form
• bring the paper form to the surgery
• email: cwicb.riversleyroadsurgery@nhs.net

You must always include your full name, address and date of birth and the item you are requesting. Please remember to include a SAE if you want your prescription posting back to you. Your community pharmacy may assist you in obtaining repeat medication.

If you have been prescribed an item in the past but is not on repeat, you may make a written request to obtain this medication. Your request will be passed onto the doctor and it will be at their discretion if they issue it again without seeing you.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription fill in our medication query form.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.