Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
All patients now have a named GP at the practice. If you would like further information about this please contact a member of the reception team who will inform you of your named GP. Having a named GP does not stop you from seeing any other GP at the practice.
We have taken the decision to change our appointment system to ensure that we are able to look after our patients and staff in the safest possible way. We are following guidance from NHS England and Public Health England.
We have suspended our appointment system (including online bookings) for all future bookings in order to ensure we are prepared.
If you already have an appointment booked in the near future you may receive a call from the practice to see if it can be dealt with over the phone. If you feel that you need to be seen, you may be asked additional questions before an appointment is made for you.
If you do visit the surgery, please do not be alarmed if the Doctor that is seeing you is wearing a mask or taking extra precautions.
If you wish to avoid the surgery, please cancel you appointment by contacting the reception team by phone. Alternatively you can use the online service (to cancel only) or texting cancellation option (if you have signed up to these services).
Please DO NOT attend the surgery if you suspect that you may have Coronavirus (COVID-19). This is for the protection of the whole practice as well as vulnerable patients. We do not have any way of testing for the virus in the surgery and anyone who attends the practice with this virus could lead to the surgery being closed.
If you are concerned about Coronavirus, please see the NHS 111 page: https://111.nhs.uk/covid-19
Please wash your hand thoroughly and regularly, when coughing or sneezing please ensure you cover your mouth, this could reduce the spread of this virus.
The situation around Coronavirus is changing daily. This post was correct as of 10th March 2020.
All surgeries are by appointment only, please telephone 02476 382239 from 08:00 each weekday.
Telephone the surgery on 02476 382239, if you need to see a doctor urgently, the staff will make every effort to accommodate you in the same day, this may not be with your usual doctor or your call may be put through to the doctor. You will need to give as much detail as possible about your problem to ensure that this is passed to the doctors.
Whilst we do our best to run on time with appointments, if you are kept waiting, please be patient as there may be an emergency or a complicated problem that the doctor or nurse may be dealing with. The receptionists will do their best to keep you informed of any delays.
Please make a separate appointment for each person who needs to be seen.
During surgery hours, if you require telephone advice from a doctor or nurse, please telephone the surgery on 024 7638 2239. Staff at the practice will take a message and the doctor or nurse will call you back during the course of the day.
At any time of the day or night you can access help by calling the NHS 111. This is a free phone number and a triage operator will ask you some basic questions about your condition / concern. If necessary a doctor or nurse will call you back.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Did Not Attend Policy (DNA)
This is a new system that the practice has started. This will enable the doctors to deal with more patients each day. The reason the surgery has adopted this system is to cope with the increased level of demand for appointments.
Telephone triage operates every weekday. You will need to give a receptionist an up to date telephone number for the doctor to call you back on. After speaking to you the doctor will make a clinical decision as to when and if you need to be seen, as there are some problems that can be dealt with over the phone, this will save you having to attend the surgery.
If the doctor does need to see you, they will try to give you an appointment that is convenient to you.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Home visits are not for the convenience of patients or due to transport problems. Your GP will only visit you at home address we have registered on our computer records for you, if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
The practice engages with Warwick University to enable medical students to come in to General Practice and have a sight of what becoming a GP will involve. This should ensure the recruitment of GP’s into the NHS in the long term.
There may be times when medical students will be in the practice and you may be asked if you would be willing to see them for a consultation. This consultation would be in conjunction with a one of the regular GP’s in the practice. You do not have to participate in this, it will not affect the service that you have from the practice.
This surgery offers appointments to see a GP or Nurse in the evening or at weekends.
Patients can request a routine appointment at reception and choose to be seen in our Extended Access hub in Nuneaton.
Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings. Patients cannot attend this service without a pre-booked appointment.
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