As of 1 April 2016, there has been a contractual requirement for the practice to offer online access to all detailed information, i.e. information that is held in a coded form within the patient's electronic medical record. We currently offer online appointments, prescriptions and access to the patient detailed care record.

Any patient aged 16 or over can apply for access. You will be required to fill out an application form which can be obtained from Reception. You will need to provide two forms of I.D; one that proves your address and a second which is photographic ID (driving licence and/or passport).

We aim to activate your account within 28 days of receiving your application. This is only a guide and there may be some cases where this may take longer.

The practice may not be able to offer online access due to a number of reasons, such as concerns that it could cause harm to a patients physical or mental health or where there is reference to third parties. The practice has the right to remove online access to services for anyone that does not use them responsibly.

There are two levels of access that we offer to patients:

  • Appointments, prescriptions and summary care record.
  • Appointments, prescriptions and detailed coded record access.

Please let Reception know which services you wish to use.

Access for children

It is current practice policy that children between the age of 11 and 16 will not be granted access to their detailed coded record. The practice deems it in the child's best interests as the child may not be able to maintain confidentiality of their record at home between those ages (i.e. being in a position to refuse their parent access to their record when the parent has the password e.g. around contraception etc.)

Children under the age of 11 may be granted access to their online record with their parent giving consent and keeping the password. Once the child reaches their 11th birthday their account will be disconnected as stated above. The child can then reapply when they reach their 16th birthday.

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