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Online Services

Viewing your online medical record:

You can now have access to view your summary care record through our online services.  This is in addition to the current online services that the practice offers for ordering repeat medication, booking, cancelling or altering your appointment online.  This new service means that you can now see a brief summary of your medical record which includes allergies.  If you would like to consider this new service or any other of our online services, please contact a member of our reception team. 

Statement of Intent for Online Services

Repeat PrescriptionsManage your Repeat Prescriptions
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Have Your Say

PRACTICE STATEMENT – 19 MAY 2021 - We are open and here for you.

We have continued to provide services throughout the COVID-19 pandemic but we must prioritise delivering this care and services based on clinical needs.

If you need medical advice or treatment, please ring us on 02476 382239.

Our opening hours are:

Monday - Friday 08:30 - 18.30

Telephone lines operate from 08:00 - 12.30 & 14.00 - 18.30


Between 12.30 - 14.00 in the event of a medical emergency only please telephone 07984 008352. When the surgery is closed at 18.30, patients must contact NHS 111 by calling the telephone number 111.

Due to ongoing concerns around the coronavirus, especially with the Indian variant being found in Nuneaton, we will operate a slightly different service whereby we try to limit face-to-face contact whenever possible.  This is for the protection of patients as well as staff at the practice and to stop the spread of coronavirus.

Online consultation requests for non-urgent help (like sick notes) can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit YOUR local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk.

Please only attend the surgery where absolutely necessary, and do not turn up expecting to see a GP without an appointment. Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer.  Our practice team will assess what is most appropriate for you therefore it is important to disclose the reason for contacting the practice. If you have a preference about how to access care you can discuss it with the practice.

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or communicating with someone who is wearing personal protective equipment or face mask, or you need to make any other adjustments before your appointment, please let the surgery know ahead of your arrival.

Coronavirus (COVID-19) vaccination status for travelling abroad

If you're planning to travel abroad, you can get proof that you've been vaccinated against coronavirus (COVID-19). This is your COVID-19 vaccination status.

Some countries may also require a negative COVID-19 test result. Always check the entry requirements for the country you are visiting before you book your travel. There is step by step travel advice on GOV.UK.

Who can get a COVID-19 vaccination status

You can get your COVID-19 vaccination status if all the following apply:

  • you have had a full course of the COVID-19 vaccine
  • you were vaccinated at a GP surgery, vaccination centre or hospital in England
  • you are aged 16 or older

Currently a "full course" means you have had 2 doses of any approved COVID-19 vaccine.

Children under the age of 16 cannot get a COVID-19 vaccination status. They may need to show a negative test result instead. Check the entry requirements for the country you’re visiting.

How to get your COVID-19 vaccination status

You can choose how to get your COVID-19 vaccination status.

In the NHS App

You can view and download your COVID-19 vaccination status using the NHS App.

You need to create an NHS login to use the NHS App if you do not have one already.

NHS login registrations may take longer than usual when there are high numbers of requests. You will need to register at least 2 weeks before your departure date.

To use the NHS App you must be registered with a GP surgery in England.

This is not the NHS COVID-19 app.

On the NHS website

You can view and download your COVID-19 vaccination status online.

You need an NHS login to do this. You will be asked to create an NHS login if you do not have one already.

NHS login registrations may take longer than usual when there are high numbers of requests. You will need to register at least 2 weeks before your departure date.

By calling 119 for a letter

You can call 119 and ask for a letter with your COVID-19 vaccination status to be posted to you.

This must be at least 5 days after you complete your course of the vaccine.

You do not need to know your NHS number to get a letter, but the process to request a letter may be quicker if you do. You can find your NHS number online.

You should get this letter within 7 working days.

Only request a letter if your departure date is within the next 4 weeks. If not, 119 may ask you to call again later.

Important

Do not ask your GP surgery for a COVID-19 vaccination status letter. GPs cannot provide letters showing your vaccine record.

CORONAVIRUS (COVID-19)

Coronavirus (COVID-19) vaccines are our best defence against the virus. They are vaccine 95% effective against the virus causing symptoms and they are currently being rolled out across Coventry and Warwickshire to priority groups (those who are aged 80 and over, care home residents and staff, and some NHS staff).

Protect yourself and your family

Getting vaccinated means protecting yourself and may also help to protect your family, friends and patients from the virus.

Continue to wash hands, cover face and make space

The COVID-19 vaccine is our best defence against the virus used alongside effective social distancing, wearing a mask and washing your hands.

A clinically approved vaccination

The vaccine has been developed and approved following a number of clinical trials involving thousands of people across the world.

Vaccine eligibility

The vaccine is currently being offered to those eligible as advised by NHSE.  The vaccine will be offered to the wider population in order of priority. You will be invited to attend for a vaccination, therefore please do not attempt to book a vaccination appointment or attend a vaccination centre, unless you have been contacted and received instructions to do so.

We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted. For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.

Find out more

How the vaccine is given

The vaccine is given by injection into the arm or shoulder. You will be asked which arm you wish to have it in – we recommend if you are right-handed to have it in your left arm and vice versa. You will need two doses of the vaccine to gain the maximum protection. These doses will be given 12 weeks apart therefore you will need to attend two appointments to receive both doses. If you do not have both doses the vaccine will not be fully effective.  Find out more

FACE MASKS, WHEN TO WEAR ONE & HOW TO MAKE YOUR OWN: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

FACE MASK EXCEMPTION GUIDANCE 

SHEILDING GUIDANCE: There is no requirement for patients to shield if they don't want to.   If you have questions as to why you have been put on the sheilding list, as a practice we may not know. Please see COVID-19 Population Risk Assessment - NHS Digital https://digital.nhs.uk/coronavirus/risk-assessment/population? which has a lot of detail about this.  If this page does not answer your questions please raise and email with: risk.strat.spl@nhs.net

CORONAVIRUS TRACK AND TRACE: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/

CORONAVIRUS NHS 111 ISOLATION NOTE: https://111.nhs.uk/isolation-note/

CERTIFICATE OF ABSENCE FOR WORK: Certificate of absence from work

CORONAVIRUS ADVICE FOR PATIENTS IN AT RISK GROUPS: GENERAL ADVICE & PATIENT AT RISK GROUPS

CORONAVIRUS GENERAL ADVICE FOR PARENTS: When should I worry - advice for parents of children 

Advice for parents when child is unwell or injured

POSSIBLE CORONAVIRUS STAY AT HOME GUIDE: www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

COVID 19 Privacy Notice Update

To look after our patients and staff for the unforeseen future we have changed the way in which our appointments are booked.  All appointments with the Doctors will be have telephone triage in the first instance, it will be at the discretion of Doctor if they invite you into the practice.  This is following guidance provided by NHS England and Public Health England.

We have suspended our appointment system (including online bookings) for all future bookings in order to ensure we are prepared.

If you already have an appointment booked in the near future you may receive a call from the practice to see if it can be dealt with over the phone.  If you feel that you need to be seen, you may be asked additional questions before an appointment is made for you.

If you do visit the surgery, please do not be alarmed if the Doctor that is seeing you is wearing a mask or taking extra precautions.

If you wish to avoid the surgery, please cancel you appointment by contacting the reception team by phone.  Alternatively you can use the online service (to cancel only) or texting cancellation option (if you have signed up to these services).

Please DO NOT attend the surgery if you suspect that you may have Coronavirus (COVID-19).  This is for the protection of the whole practice as well as vulnerable patients.  We do not have any way of testing for the virus in the surgery and anyone who attends the practice with this virus could lead to the surgery being closed.

If you are concerned about Coronavirus, please see the NHS 111 page: https://111.nhs.uk/covid-19

Please wash your hand thoroughly and regularly, when coughing or sneezing please ensure you cover your mouth, this could reduce the spread of this virus.

The situation around Coronavirus is changing daily.  

Welcome to Riversley Road Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

WE ARE MAKING IT EASIER FOR YOU TO FIND OUT HOW WE HANDLE YOUR INFORMATION

The data privacy law was introduced in the UK in 2018.  As a result of this law we have published a Privacy Notice on the 25th May 2018, this makes it easier for you to find out how we use and protect your information.  We will not be changing the way we use your personal information, but the new notice will provide you with additional details such as:  

- Your increased rights in relation to the information we hold about you

- How we keep your personal information secure

- The types of personal information that Riversley Road Surgery collects about you, how we collect it, and how we use  it

- The legal grounds for how we use your information

NATIONAL DATA OPT-OUT PROGRAMME

The National Data opt-out will sit alongside the new General Data Protection Regulations/Data Protection Bill 2017 and is not replaced or changed by it.

Previously you could indicate a preference to enable your clinical data not to be shared with other health care providers or external organisations, which we as a GP practice could add to your record.

From the 25th May 2018 we can no longer do this and you will need to register with the National opt-out programme if you wish to take this step (details below).

If you have currently requested that your data is not shared, then you will be written to by NHS Digital advising you of the changes, but the codes which we have previously applied should be carried over onto the new system.

FOR FURTHER INFORMATION: 

National Data Opt-out Programme web-pages and to join the mailing list:

https://digital.nhs.uk/services/national-data-opt-out

Understanding Patient Data – Wellcome Trust

https://understandingpatientdata.org.uk

National Data opt-out enquiries mailbox

enquiries@nhsdigital.nhs.uk

Friends and Family Test Results:

Our latest comments were that the patients would recommend this practice to their friends and family.  Some of the comments received were 'very helpful & respectful, 'I was dealt with, with kindness, compassion & professionalism' 'to everyone at the surgery, we would like to say a big thank-you for all you have done'  We would like to thank the patients who have taken the time to comment on our surgery, services and staff.

Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well being whatever your medical condition.

The doctors at the practice can speak English, Gujarati and understand Urdu, Punjabi and Hindi.

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription

PROTECTED LEARNING TIME

The surgery will be closed 12.30 – 6.30 pm on the following dates in 2021, this is for GP and Staff protected learning time:-

17th March 2021

(Site updated 27/05/2021)

Contact Details

Riversley Road Surgery

Contact Telephone

024 7638 2239
111
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website